We want you to be certain about every piece you keep. If something is not right, you may return or exchange it within 30 days of delivery.
Eligibility
To be accepted, a returned item must meet all of the following:
- The order was placed directly on jcdejc.com, or on jenniechoo.com under our former name
- The request is submitted within 30 days of the delivery date
- The item is unworn, unwashed and unaltered
- All original tags remain attached and undamaged
- The item is free from makeup marks, fragrance and any signs of wear
- Original packaging is returned with the item
Non-Returnable Items
- Items marked Final Sale
- Pieces made to order or altered to your measurements
- Items damaged through improper use, washing or storage
How to Return
- Email support@jcdejc.com with your order number and the reason for return.
- We will confirm your request within 1–2 business days and send return instructions.
- Ship the item back within 7 days of receiving those instructions.
- Once received, we inspect the item and process your refund.
Return Shipping Costs
- Faulty or incorrect items: we cover return shipping in full
- Change of mind, domestic: return shipping is at the customer’s expense
- Change of mind, international: return shipping is at the customer’s expense
Refunds
Refunds are issued to the original payment method within 7–10 business days of our receiving and inspecting the item. Depending on your bank, funds may take a further 5–15 business days to appear.
Refunds are based on the price paid and exclude any original shipping charges and return shipping.
Exchanges
To exchange for a different size or color, follow the return steps above and note the piece you would like instead. Exchanges depend on stock at the time your return is received. If the item you want is unavailable, we will issue a refund.
If you need the replacement urgently, we recommend placing a new order right away and returning the original — this avoids waiting for the exchange cycle to complete.
Order Cancellation
- Within 12 hours of ordering: cancel for a full refund, simply email us
- After 12 hours: your order may already be in preparation — contact us and we will help where possible
- After shipping: cancellation is no longer possible; please follow the return process instead
Faulty Items
Every piece is checked before shipping. If yours arrives with a fault, email us within 7 days of delivery with photographs of the issue. We will arrange a replacement, repair or full refund, including all shipping costs.
Last updated September 10, 2026